At Jay Group, we understand the importance of fulfillment and the crucial role it plays in customer satisfaction. Logistics can be stressful, but we’re here to give you peace of mind and want you to benefit from our size and expertise. Our comprehensive services combine fulfillment, contract packaging, and integrated support services. The result? Effective and cost-efficient solutions that exceed your operational and customer service goals. We’re your partner, not just your vendor.
Since its founding in 1965, Jay Group continues to be a leading order fulfillment and logistics company. Learn more about Jay Group’s history.
We ship your products from our strategically-located East Coast warehouses in Lancaster, Pennsylvania and West Coast warehouse in Reno, NV. This allows us to reach 79% of the continental United States in two days via ground shipping. Best of all, you get lower shipping rates, on-time delivery, and a 99.9% accuracy rate.
As you know, the majority of the fulfillment process takes place behind the scenes. That doesn’t diminish its importance, though. Here’s a snapshot of our fulfillment process.
1. We start by integrating your eCommerce platform(s) with our fulfillment software
You won’t need to monitor and report new orders, so you can focus on running your business instead. Integration also makes it easier to handle customer service issues and reverse logistics.
2. We store your products at our secure, climate-controlled warehouses
We’ll sort your products by barcodes and tag their location to quickly pick and pack when customers place orders.
3. If necessary, we’ll assemble your product
We offer comprehensive kitting and assembly services to satisfy the needs of any business.
4. We pick each order from your inventory as customers place their orders
We’re proud to report that we have a 99.8% picking and packing efficiency rate.
5. We pack each order into a durable envelope or box
Our packing experts know how to maximize space to minimize material costs and lower transportation fees.
6. We label each order for shipment
Accurate labeling gets your products to customers faster, ensuring a great customer service experience.
7. We ship each order using a major shipping carrier, like UPS, FedEx, DHL, USPS, as well as regional carriers like LaserShip and OnTrac
Our long-standing relationships with these carriers help us ensure extremely competitive, consortium-level pricing.
8. We notify your eCommerce platform when to contact customers via email to let them know when their order has shipped
You don’t have to lift a finger.
There are a wide variety of benefits to partnering with Jay Group for your 3PL needs. Here are a few of the most compelling reasons why you should choose us.
Our advanced fulfillment software gives you real-time insight into the end-to-end life cycle of each customer order. We use best-in-class warehouse management technology from Manhattan Associates to give you transparency and visibility throughout the fulfillment process.
Our advanced Warehouse Management System allows you to track your inventory throughout the fulfillment process. Our real-time dashboard keeps you in the loop and makes it easier to manage inventory levels and reverse logistics.
We’re dedicated to providing environmentally-friendly fulfillment services for our clients. This includes things like freight transportation efficiency and green packaging.
Our facilities are protected by a comprehensive security system that monitors your inventory 24 hours a day, seven days a week.